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> If you would like more information, please contact our sales manager.
Tel. (33) 2 47 39 00 17 info@tradutours.fr
Denis MOREAU Terminology
and Quality
Manager
"I have been Quality Manager since the system was set up, and in this role, I believe that quality management goes hand-in-hand with translation and terminology as it is by perfecting these that a translation company succeeds in satisfying its customers. Committed to the continual development of our working methods in order to improve our services, I enjoy managing the quality system on a daily basis."
For Tradutours, a quality translation means:
A perfect translation as regards language
Indisputable technical
terminology
Reasonable deadlines that have been kept to
Impeccable presentation
Absolute respect for confidentiality
Effective communication and welcome (telephone exchanges, e-mail, fax, letters)
ISO 9001 certification
"Conformity of our Quality Management System has been confirmed by an ISO 9002 version 1994 certification obtained in 2001 and by a new ISO 9001 version 2000 certification in 2003 (AFAQ Certificate No. QUAL/2001/15992b). In May 2006, Tradutours was once again ISO 9001 V 2000 certified by AFAQ AFNOR Certification". This certification was upheld after the follow-up audit in June 2007. Download > AFAQ Certificate PDF
The key activities of Tradutours' policy are:
ATTENTIVENESS TO AND SATISFACTION OF ALL CUSTOMERS:
- by taking account of their requirements and comments on a daily basis,
- by keeping them informed about changes and improvements to our services,
- by calling on the experience and expertise of our team for their benefit.
PROCESS CONTROL:
- by checking the competence of our associates and the conformity of their services
- by conducting regular or unexpected inspections,
- by making the means available for fulfilling customers' expectations in the best conditions.
Quality
Agriculture
The key activities of Tradutours' policy are: 
